Foreword, Preface, Chapter 1 Joe's First Day, Chapter 2 Joe's Second Day, Chapter 3 Joe's Meeting with Connor, Chapter 4 Joe's Meeting with the Vice President of Operations , Chapter 5 Sam and Connor Meet, Chapter 6 The Strategy Session at Jonah's, Chapter 7 The Second Meeting with Connor, Chapter 8 The Interference Diagram, Chapter 9 The Meeting with Jerry, Chapter 10 Becky Meets Connor, Chapter 11 Another Meeting at Jonah's , Chapter 12 The Parts Issue, Chapter 13 Fabrics-R-Us, Chapter 14 Training Fabrics and Greg, Chapter 15 Performance Metrics, Chapter 16 CCPM: Part 1, Chapter 17 CCPM: Part 2, Chapter 18 Joe and Sam's Trip to Corporate, Chapter 19 The Corporate Purchasing Team, Chapter 20 Connor Goes to Simco, Chapter 21 The Finale, Appendix 1: TLS Overview, Appendix 2: The Systems Thinking Tools, Appendix 3: Performance Metrics Using Cost Accounting (CA) and Throughput Accounting (TA), Appendix 4: TOC Distribution and Replenish Model, Appendix 5: Drum-Buffer-Rope (DBR), Appendix 6: Critical Path Method (CPM) versus Critical Chain Project Management (CCPM), Appendix 7: The Interference Diagram (ID)/Intermediate Objectives (IO) Map, Appendix 8: Systems Analysis, Appendix 9: Supplemental Thinking Tools, About the Authors